Reembolso

Efetuei o cancelamento no mesmo dia do pagamento nao quero usar o plano bronze quero o reembolso está dentro do prazo

Hi elshamahtec,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, we have refunded the last payment and downgraded your account. Allow us a few days to process it.

Let us know if there’s anything else we can help you with.