Bloqueou a conta do nada.

  • Wesley Viana Dolse
    Perguntado em 18 de setembro de 2024 às 13:58

    Do nada minha conta foi desativada, por gentileza reative. Não fiz nada demais, apenas baixei os formulários e estava editando o formulário incluindo novos campos e a tela deu refresh e bloqueou.

    Jotform Thread 19144821 Screenshot
  • Gaud Jotform Support
    Respondido em 18 de setembro de 2024 às 16:23

    Hi Wesley Viana Dolse,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your account was suspended because you’ve got a form named Briefing inicial - Social Media that was tagged as phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use. I did check your form, and there is a one offending field which is collecting user and password for the social media. Keep in mind that, on Jotform you can't collect the username and the passwords, they are considered as a personal sensitive information. Let me share the screenshot of the offending field below:

    Bloqueou a conta do nada Screenshot 20

    Since, you have already received the submissions on this form, we need your permission to delete this one offending field, and the data related to this field.

    As soon as we hear back from you, we can move forward with a solution.

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