Limite de visualizações de formulário atingido

  • negocioscorporativos
    Perguntado em 27 de agosto de 2024 às 10:36

    Bom dia pessoal, estou com um problema aqui!
    Meu formulário está inativado pelas visualizações. Porém, o que se enquadra nessas visualizações? Falo isso, pois não acreditamos que tivemos mais de 1000 visualizações no site.

  • Carrissa Jotform Support
    Respondido em 27 de agosto de 2024 às 12:46

    Hi negocioscorporativos,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, after checking your account, I confirmed that you have reached the form views limit. Can you confirm if the form is embedded? Every time a form is loaded, whether it's embedded or accessed through a direct link, it counts as a view. However, if you're logged in and checking out your form—whether it's in Preview mode, embedded, or through a direct link—it won't be counted as a view. Also, just having a link to your form doesn't add to the view count. The view only registers when someone actually clicks the link and the form loads. You can refer to this guide to know more about Form views.

    Let us know if there’s anything else we can help you with. 

  • negocioscorporativos
    Respondido em 27 de agosto de 2024 às 15:50

    Preciso de mais ajuda. Como consigo fazer para evitar que eu tenha muitas visualizações? Pois, meu formulário está inativado e estou perdendo clientes


  • Mary Eden Jotform Support
    Respondido em 27 de agosto de 2024 às 23:35

    Hello Quanta,

    I moved your other question to a new thread and helped you with that here.

    Thanks for your patience and understanding, we appreciate it.


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