Suspenso: coleta de credenciais de login

  • PAULO ROBERTO HANAUER SCHENKEL
    Perguntado em 26 de agosto de 2024 às 09:37

    Não estou conseguindo acessar minha conta. Aparece como suspensa.

  • Eliza Jotform Support
    Respondido em 26 de agosto de 2024 às 10:26

    Hi Paulo,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I checked your account and saw that it's suspended because of your "Briefing A52JOR" form having a field for collecting log in credentials, which is against our Terms of Use:

    Suspenso: coleta de credenciais de login Image 1 Screenshot 20

    For us to reactivate your account, we ask for your permission to remove the offending field from your form. When the offending field is removed, the data associated with it will also be deleted from the submission you already received.

    As soon as we hear back from you, we can move forward with this.

  • PAULO
    Respondido em 26 de agosto de 2024 às 10:56

    Pode remover, por favor.

  • Eliza Jotform Support
    Respondido em 26 de agosto de 2024 às 11:00

    Hi Paulo,

    I've removed the offending field from your form, and reinstated your account. You should be able to log in again now.

    Reach out again if there’s anything else we can help you with.

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