Tempo de recebimento do email de notificação

  • Roesener
    Perguntado em 25 de agosto de 2024 às 20:28

    Olá, tenho vários formulários e notei que os emails de notificação estão demorando muito pra chegar a minha caixa de entrada do gmail.

    Este problema seria possível pelo jotform ou pelo gmail?

  • Waqas Jotform Support
    Respondido em 25 de agosto de 2024 às 23:04

    Hi Roesener,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

    Tempo de recebimento do email de notificação Image 1 Screenshot 20

    Please check this guide for a possible reason why you're not receiving email notifications. Also, please whitelist Jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

    Give it a try and reach out again if you have any other questions.

  • Roesener
    Respondido em 26 de agosto de 2024 às 06:44

    Thanks for the answer! I'll look the article