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Leonardo Santos PereiraPerguntado em 25 de agosto de 2024 às 12:13
MINHA CONTA FOI SUSPENSA.
TENHO UMA EMPRESA DE PROVEDOR DE INTERNET.
USAMOS O FORM PARA CADASTRO DE CLIENTE PARA TER COMO PROVA QUE O CLIENTE NOS SOLICITOU SUA ASSINATURA DE INTERNET. -
Eiron_O Jotform SupportRespondido em 25 de agosto de 2024 às 12:24
Hi Leonardo,
Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I checked your account, and it appears that your form 242163019581655 was flagged as offering fake services. If you believe that your account was suspended in error, we’ll need you to do the following:
- Send us the URL where your form is used.
- Send us a link to your website or proof of affiliation with a legitimate institution.
- Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.
Send all of these to reviewers@jotform.com with Thread# 18302621 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.
In the meantime, let us know if you need any other help.