SEM FOTOS NOS RELATORIOS BAIXADOS

nao esta carregando as fotos para o relatorio formulario

Hi FormsForms2,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, unfortunately, I am having a hard time understanding the issue, can you share more details about it? Also, please provide us with the link to the form in question, so we can investigate it.

Once we hear back from you, we can move forward with a solution.

Hey Joshua,

Let's proceed with this support in English then.

We're having some issues with the PDF files generated on the Jotform tables.

The pictures taken by an user of the Source Apps, they don't appear in the generated PDF file.

Let'me give you an example.

We have this form as below, with three replies:

One of these replies have been submited yesterday.

When I click on 'View'

I can see the pictures sent by the user, as example below:

But the same pictures didn't appear in the PDF file available to download.

The pictures usually appear like this way:

So, how to proceed about this issue?

Thank you for the support in advance.

Regards.

Hi FormsForms2,

Thanks for reaching out to Jotform Support. I understand the issue, but I’ll need a bit of time to check on this. I’ll get back to you as soon as possible.

Thanks for your patience, we appreciate it.

Hi FormsForms2,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you try it again and see how it goes? But before you try it again, clear your form's cache first. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image icon.
2. In the window that opens, click on Settings.
3. In the Settings menu, scroll down to the bottom and click on Clear Cache. And that's it, you're done.

You can also try to use different browser or different device to fill out the form. If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

As soon as we hear back from you, we can move forward with a solution.

Hi Cyrus,

Thank you for your response.

I’ll give it another try and then share the results with you.

Talk soon.

The PDFs are now being gererated proplely.

Thank you!