Error in Generating a Report

Quando vou criar um relatorio ocorre um erro

Hi thainamelo156,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, Can you share with us a screenshot of the error that you have received? Upon checking, there is no known issue when generating a report.

Once we hear back from you, we'll be able to help you with this.

Hello thainamelo156,

Thank you for sending us a screenshot of the error. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to create a report without any issues. Check out the screencast below to see my results:

Can you try it again and see how it goes? You may also try to log out and login and see if you still have the error. If so, kindly send us a screenshot of the console log by following the steps here.

Once we hear back from you, we'll be able to move forward with a solution.

O meu continua dando erro. Vou enviar printo do console

Hi thainamelo156,

Can you share the form URL with us, so we can further investigate the issue, and help you with a solution?

Once we hear back from you, we'll be able to move forward with this.

https://www.jotform.com/pt/reports/242265821044047

https://www.jotform.com/pt/build/242265821044047

Hi thainamelo156,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I have an update.

Reach out again if you have any other questions.

Hi thainamelo156,

Can you try using a different browser, also I suggest clearing your browser cache which usually solve the issue?

Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll escalate this to our Developers. 

Give it a try and reach out again if you have any other questions.

Testei em um novo navegador e deu certo. Muito obrigada!!