Envio não finalizado

  • aelsonalmeida
    Perguntado em 15 de agosto de 2024 às 12:45

    Boa tarde!


    Não estou conseguindo receber os envios, ele solitita um login de quem preenche o cadastro e se nao fizer o login ele nao envia. Como resolver isso?

    Envio não finalizado Image 1 Screenshot 20

  • Eleazar Jotform Support
    Respondido em 15 de agosto de 2024 às 18:52

    Hi aelsonalmeida,

    Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly, I was able to see the form and make a submission when not logged in. Check out the screencast below to see my results:
    Envio não finalizado Image 1 Screenshot 20

    Can you explain a bit further how your users are prompted to log in.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.