Meu envio mensal excede o limite

Boa tarde.

A plataforma disse que utilizei 100 envios por mes mas não procede.

Hi Erquias,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, please note that Jotform users with a Starter plan are only limited to 100 submissions per month. The monthly submission limit is per account and resets on the first day of your monthly usage cycle. On the other hand, I can confirm that you currently have a running 10 out of 100 monthly submissions. Once you exceed your limit, our system will automatically prevent your form from receiving new submissions.

You might also want to check out this guide about Understanding Your Account Usage and Limits.

Let us know if you have any other questions.

A questão é que pelos meus arquivos não fiz 100 envios nesse mês.


De: Jotform <noreply>
Enviada em: quarta-feira, 14 de agosto de 2024 16:43
Para: erquias@hidraulicaengenharia.com.br
Assunto: Re: A conta disse que excedi a quantidade de 100 envios mas não procede


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There’s a new response on your question:
A conta disse que excedi a quantidade de 100 envios mas não procede


Hi Erquias,
Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, please note that Jotform users with a Starter plan are only limited to 100 submissions per month. The monthly submission limit is per account and resets on the first day of your monthly usage cycle. On the other hand, I can confirm that you currently have a running 10 out of 100 monthly submissions. Once you exceed your limit, our system will automatically prevent your form from receiving new submissions.
You might also want to check out this guide about Understanding Your Account Usage and Limits <https: /> .
Let us know if you have any other questions.


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Answered by
Jason
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A questão é que não fiz 100 envios neste mês.

Hi Erquias,

The reason behind this is that you haven't exceeded your 100 monthly submission limit for this month. In that case, you can continuously receive form submissions, since you're still not go over with your monthly submission limit. Please visit your account usage page to confirm your monthly limits. Let me walk you through it:

1. On the My Forms page, click on your Profile/Avatar in the upper right corner.
2. Select Settings from the options.
3. Go to the Usage in the left corner.
4. Under Monthly Usage, you can confirm your monthly Submission usage.

Reach out again if there’s anything else we can help you with.