Aviso de limite de espaço para upload

  • Carvalho_Lucas
    Perguntado em 8 de agosto de 2024 às 18:42

    O jotform não libera pra eu preencher novos formulários mesmo tendo excluído os antigos.

    Segue anexo a comprovação de que com apenas 8 formulários preenchidos aparece como "atingindo limite de espaço para upload".

    Jotform Thread 17756631 Screenshot
  • Gian Jotform Support
    Respondido em 8 de agosto de 2024 às 18:56

    Hi Carvalho_Lucas,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question,  I checked your account and I see that your usage is already within the limit but the account is still in over-limit status. So, I refreshed your account and see that it is inactive. Your form is also active. Here's a screenshot showing one of your forms showing active:

    Aviso de limite de espaço para upload Image 1 Screenshot 20

    Please reload your account and it should work now.