Envio de fichas bloqueado

Prezados,

Meus clientes não estão conseguido encaminhar os formulários.

Fiz remoção de alguns antigos e limpeza de cache e mesmo assim aparece mensagem de bloqueio

Preciso de ajuda

Hi formsdoccod,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, are you referring to this error message?

If so, I checked our system, and I saw that you have not exceeded any of the usage limits on your account, so I reactivated your account, and you should be able to access your forms now. Check out this screenshot of one of your forms:

Reach out again if you have any other questions.

Hi formsdoccod,

I moved your other question to a new thread and helped you with that here.

Let us know if you need any other help.

Oi[

O erro apresentado anteriormente voltou a ocorrer.

Podem me ajudar?

Hi formsdoccod,

I checked your account and all your limits are within your subscription limit, your account is also active. If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.

Once we hear back from you, we'll be able to move forward with a solution.

Hi formsdoccod,

Can you share the app link where you're having issues so we can look into it? Also, please take a screen recording using Loom and share the link with us so we can see how we can replicate the issue.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.