espaco liberado , reativacao de conta

  • financeiroevtandaracaixeta
    Perguntado em 8 de agosto de 2024 às 07:47

     minha conta esta inativa por ter atingido a quota de tamanho. porerm ja elimiei as inforamcoes e solicitou a reativacao da conta

  • Wilson Jotform Support
    Respondido em 8 de agosto de 2024 às 08:27

    Hi financeiroevtandaracaixeta,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I've checked your account and can see that your account is already active. Your upload limit is currently 35.68 MB / 100.00 MB.  Please note that for a Stater plan account, you are allowed a max of 100MB of upload space. Each account is given an upload space that is used to store the data you receive in the submissions. Mostly, it is used to store the uploaded files that you receive through your form submissions. 

    I also cleared your Form Caches to refresh the forms, you may try it again to see if that will make changes to your form.

    Give it a try and let us know if you need any help.