Cancelar e reembolsar assinatura

Olá, boa noite!

Amigos, foi descontado em meu cartão mais um ano de utilização do Jotform. Porém não estamos mais à utilizar. Precisamos por gentileza, cancelar o acesso ao Jotform e o estorno do valor cobrado no cartão.

Como procedemos com essa solicitação?

Hi karranempreendimentos,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, to request a refund for your latest invoice, open this link and complete the form. After looking into your request, you'll receive an email from our team member. When you have been refunded, your account will be downgraded back to the Starter Plan.

Let us know if you need any more help.

Oi, Carrisa.
Muito obrigado.

Já preenchi e fiz o envio do formulário.

Em quanto tempo tenho uma resposta?

Desde já, agradeço.

Hi Danylo,

After sending your request, a representative will reach out to you within 24 to 48 hours.

Keep us updated and let us know if you need any more help.

Olá, boa noite!

Ainda não recebi e-mail ou respotas.
Podem verificar com urgência, por favor?

Pois o prazo da resposta já foi excedido

Hi Danylo,

I have notified our relevant team about your refund request. We'll let you know if there's any update regarding your request

Let us know if you have any other questions.