Suspended account

  • STI
    Perguntado em 5 de agosto de 2024 às 08:39

    Bom dia, minha conta está bloqueada por um equivoco meu, solicito o desbloqueio

  • Jovito Jotform Support
    Respondido em 5 de agosto de 2024 às 08:45

    Hi STI,

    Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your account was suspended because you’ve got a form named Cadastro de Usuários that’s breaking our Terms of Use by collecting login credentials.

    Suspended account Image 1 Screenshot 20

    I've deleted the offending fields and reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.