Conta suspensa, favor reativa-la

  • Rogerio campos
    Perguntado em 23 de junho de 2024 às 12:19

    Boa tarde,

    Minha conta foi suspensa. Não sei o motivo.
    Favor reaativá-la.

    Att,

    Rogério Campos


  • Gian_D Jotform Support
    Respondido em 23 de junho de 2024 às 12:22

    Hi Rogério,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    As for your issue, I checked your account, and it appears that your account was flagged as phishing. If you believe that your account was suspended in error, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send all of these to reviewers@jotform.com with Thread# 16177981 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

    In the meantime, let us know if you need any other help.

 
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