Zawieszenie konta

  • Oliwia Paczkowska
    Asked on 26 września 2024 12:24

    Dzień dobry

    Moje konto zostało zawieszone mimo że spełnią warunki korzystania z aplikacji w aplikacji nie ma podanych wrażliwych danych o kierowcach widnieje numer rejestracyjny które są powiązane z jako login. Proszę o weryfikację i szybką informację zwrotną
    Pozdrawiam,

    Oliwia Paczkowska

    Jotform Thread 19421991 Screenshot
  • Joshua_T Jotform Support
    Replied on 26 września 2024 13:02

    Hi Oliwia,

    Thanks for reaching out to Jotform Support. Our Polish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Polish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, when I checked the email address that you are using to contact us, I saw that this is tied to a guest account, which is a temporary account. If you are referring to a different account, please provide us with the email address tied to the suspended account.

    Once we hear back from you, we can move forward with a solution.

  • Oliwia Paczkowska
    Replied on 29 września 2024 11:29

    https://eu.jotform.com/app/242054905118351 hello that’s the link to my app

    Account that is blocked is related to an email

    I will appreciate if you look for it and tell me what can I do to bring the app back because I use it in my company to check data

    Thank you very much

  • Ericson_B Jotform Support
    Replied on 29 września 2024 12:02

    Hi Oliwia,

    Your account was suspended because you’ve got a form named Formularz that’s breaking our Terms of Use by collecting login credentials.

    Zawieszenie konta Image 1 Screenshot 20I've deleted the offending fields and reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.