Gratis Likertschaalmaker

Als je gebruik van de juiste tips en tools maakt, is het niet moeilijk om een enquête met een Likertschaal te maken. Je kunt deze vier eenvoudige stappen volgen:

Bepaal de doelgroep en het doel van de enquête

When you’re creating a Likert scale survey, you first need to define your audience and purpose. Who will receive and complete your Likert scale survey? What are you hoping to learn from or accomplish with your Likert scale survey results?

Say, for example, you recently opened a restaurant and would like to get a better understanding of how your patrons view it. Creating and distributing a Likert scale survey is a perfect way to find out how they feel about your menu, staff, cleanliness, music, prices, and overall ambience.

Formuleer je enquêtevragen

Once you’ve established your audience and purpose, it’s time to write your survey questions. To do this properly, it’s important that your questions meet several criteria.

They should be well organized

Enquêtes zijn alleen waardevol als deelnemers ze ook daadwerkelijk invullen. Om te voorkomen dat ontvangers afhaken, is het belangrijk om een enquête met een Likertschaal te maken die eenvoudig, duidelijk en samenhangend is.

Ask a few questions about the same topic consecutively — food, ambience, staff friendliness, and knowledge — and then move onto the next. Grouping similar questions together under a label or subheader is a great way to keep them organized (i.e., keep all questions related to the menu under a “Food and Drink” subheader). Throughout your Likert scale survey, there should be no confusion as to what you’re asking or how one question relates to another.

They should be specific

The most valuable Likert scale surveys deliver honest, accurate feedback, so it’s important to remove all ambiguity. Say, for example, that you’re asking your patrons about service satisfaction. Each question should focus on a different aspect of your restaurant.

Don’t ask, “How satisfied were you with our service?” Instead, ask a question for each type of service, like

• Hoe tevreden ben je over onze parkeerservice?
• Hoe tevreden ben je over onze bediening?
• Hoe tevreden ben je over ons schoonmaakpersoneel?

Asking broad or vague questions can create false and inaccurate data. If one of your survey respondents loved their server but felt the valet service took too long, how would they rate the service? Changing how you word some of your questions or making them more specific can help you home in on what exactly you need to improve in your restaurant.

In this particular example, your survey’s audience would be your restaurant’s patrons, and its purpose would be to understand what’s working and what’s not so you can make improvements.

With Likert scale surveys, you can take the guesswork out of customer satisfaction and get immediate, actionable, nuanced feedback that can help you optimize your business and make more money.

Vragen moeten duidelijk, beknopt en niet-suggestief (neutraal) zijn

In addition to being well organized and specific, your questions need to be clear and non-leading. They shouldn’t be too lengthy or contain confusing language that can trip up your respondents.

For example, if you ask your patrons, “How satisfied were you with our clean restaurant?” you’re making the assumption that they found it clean. They may answer inaccurately or dishonestly just to move onto the next question.

Pro tip: Including questions instead of statements in your survey also helps reduce potential bias. There may be a big difference between how your respondents would answer questions like “How satisfied were you…” vs statements like “I was satisfied with…”

Kies welk puntensysteem je wilt gebruiken

No matter what type of Likert scale survey you’re creating — customer feedback, employee motivation, or market research survey — you’re probably going to use one of these point systems:

• Three points: This includes a choice of two polar options (one positive and one negative) and one neutral option (e.g., Satisfied, Dissatisfied, and Neither Satisfied nor Dissatisfied).
• Four points: This system gives two positive and two negative options, with no neutral option.
• Five points: This offers two positive and two negative options, plus one neutral option.
• Six points: This includes three positive and three negative options, with no neutral option.
• Seven points: This provides three positive and three negative options, plus one neutral option.
• Nine points: This scale includes four positive and four negative options, plus one neutral option.

These point systems are the most widely used and recognized Likert scales, which can help improve the chances your survey respondents will both understand and complete your survey since they’ll be familiar with its structure.

While you really can’t go wrong with any one of these scales, the five- and seven-point Likert scales are the most popular. Survey respondents need adequate choices, and these two scales give them a nice blend of both positive and negative answers, as well as one neutral option, without overwhelming them.

Additionally, once you’ve decided which point system you’re going to use for your Likert scale survey, it’s a good idea to use it throughout the whole survey, from first to final question. (You can, of course, switch it up from survey to survey.) Changing your scale system within a survey may confuse or frustrate your respondents, leading to inaccurate data.

Bouw een Likertschaal met Jotform

Finally, once you’ve drafted your Likert scale survey blueprint by identifying its purpose and audience, creating questions, and choosing a point system, you’re ready to start building it. Jotform is a perfect tool for creating, customizing, disseminating, and even analyzing your Likert scale survey.

Here’s all you have to do:

1. Maak een geheel nieuwe enquête of gebruik een van de meer dan 800 kant-en-klare enquêtetemplates van Jotform.
2. Pas de enquête volledig aan je behoeften aan door het logo, de kleuren en je huisstijl te integreren en je eigen vragen toe te voegen. Vervolgens kun je de Likertschaal (met drie tot negen opties) en de tekst voor de opties (zeer tevreden, enigszins tevreden, enzovoort) toevoegen. Je kunt zelfs kiezen hoe je de tekst voor de antwoordopties van je waarderingsschaal in je enquête wilt uitlijnen.
3. Zodra het ontwerp aan je behoeften voldoet, kun je de enquête met een Likertschaal met één klik publiceren. Vervolgens kun je de enquête via een link of per e-mail met je vrienden, familie, collega's of klanten delen of in de website van je organisatie insluiten. Je kunt de enquête ook als PDF downloaden en afdrukken om fysieke exemplaren te verspreiden.

Jotform is comprehensive, fully customizable, secure, and completely code-free, helping business owners in all industries build surveys that are well designed, professional-looking, and, most importantly, fun and engaging.