受信箱にある回答をPDFでダウンロードできません

フォームの回答を受信箱で表示し、複数選択してPDFとしてダウンロードしようとしたところ、途中までは上手く行ったのですが、半分以降ぐらいから、添付のスクリーンショットのように「投稿がありません」という画面が表示されるようになりました。でも、回答はちゃんとあります。

受信箱のPDFのダウンロード数に制限はあるのでしょうか？
あれば教えていただきたいです。

無ければどのように解決すればいいか教えてほしいです。

Hi Okinawa,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your question about downloading multiple submissions as PDFs from the inbox, there is no specific limit on the number of PDFs you can download. However, if you see a "投稿がありません" (No submissions) message during the download process despite submissions existing, it may be due to a temporary issue or a restriction in the system.

Let me help you with that:

1. Try downloading fewer submissions at a time to see if the issue persists.
2. Ensure you are logged into your Jotform account as some downloads require authentication.
3. Consider downloading submissions individually or using the PDF Editor to download single or all submissions as PDFs.

If the problem continues, clearing your browser cache or trying a different browser might help.

Give it a try and let us know how it goes.

Let us know if you have any other questions.

Best regards,
Jotform Support

I tried 1~3 but didn't work...
Regarding 1, I couldn't get any response, though I tried to "download PDF" of the single page.
When I tried 3, I was somehow told that I didn't have access to the PDF editor.

Hi Okinawa,

Since you can't access PDF Editor and single PDF downloads don't respond, here's an alternative solution:

1. Enable PDF Attachment in Email Notifications: You can add a PDF download link directly in your email notifications by adding the {pdf-link} tag in your email content under Settings > Emails. This lets you download submissions as PDFs from your email.
2. Check Privacy Settings: Make sure you are logged into your Jotform account when downloading PDFs, as some privacy settings require login.
3. Try Downloading from Jotform Tables: If possible, download submissions as PDFs from Jotform Tables, which may provide more stable download options.

Give these a try and let us know if you need further help.

Best regards,
Jotform Support

Hi Okinawa,

Our Japanese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, could you try to clear your browser's cache and cookies? Most of the time, this issue occurs when your login session had expired, but your browser still retains the login state. You can refer to this guide on how to clear your browser's cache and cookies.

Let us know if you need more help.