Il mio account è stato sospeso

Il mio account è stato sospeso, come devo fare?

Hi Missionari,

Thank you for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Hi saverianisalerno,

When I checked your account, I noticed that it was suspended due to your form titled Clone of the Saverians Salerno Registration Form includes fields to collect sensitive information, which violates our Terms of Use. For us to lift the restriction, we'll need you to send the following information to reviewers@jotform.com with Thread #31218421 as the subject:

1. The URL where the form is used.
2. A link to your website or proof of affiliation with a legitimate institution.
3. Any supporting documentation that can validate your claims.
4. A valid government-issued ID card, such as a driver's license or passport, along with a clear, forward-facing selfie for verification.

We’ll let you know the status of your account after we’ve done a thorough review of them. We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

Let us know if there's anything else we can help you with.



Hi saverianisalerno,

I checked the documents you sent and found that your business is legit, so we’ve reinstated your account. You should be able to log in now.

Reach out again if you need any more help.