ho 2 moduli associati all'app SGW, ma quando vengono compilati non mi arrivano le mail - la mail non è quella che uso come accesso al sito

ho 2 moduli associati all'app SGW, ma quando vengono compilati non mi arrivano le mail - la mail non è quella che uso come accesso al sito

Hi Gil,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your forms and saw that both are currently set to send notifications to cortimichela@libero.it. Can you confirm if you’re not receiving emails at that address, or you like to add your own email address as a recipient? If you want to add your email address, here’s how:

1. In Form Builder, in the orange navigation bar at the top of your screen, click on Settings.

2. On the left menu, select Emails.

3. Hover over the email you want to add your email address to and click on the Edit button.

4. Go to the Recipients tab and add your email address.

5. Click on Save.

That's it. Now, you should receive the email to the address you added. If that’s not quite what you’re looking for, can you share a bit more info so I can help you better?

When we hear back from you, we’ll be ready to move forward.

è tutto correttamente compilato e settato, ma le mail non arrivano.

no no: io voglio solo ricevere le mail alla mail cortimichela@libero.it

Hi Gil,

Thanks for confirming. Since everything in your form settings looks correct, the issue is most likely with email delivery to cortimichele@libero.it. Providers like Libero can sometimes block or filter messages. Here are a few things you can try:

1. Check the Spam/Junk folder for any emails coming from Jotform.
2. Add Jotform's sender addresses and IPs to your email provider's whitelist. Here's our guide on How to Prevent Email Bouncing Related Issues.
3. In your form's Notification email settings, try changing the Sender Email to noreply@jotform.com. This often improves deliverability.
4. For maximum reliability, you can set up SMTP with your own mail server. This way, your emails are authenticated directly by your provider. You can follow the guide on How to Set Up SMTP for a Form.

Give this a try and let us know if the issue continues after making these changes.