ALLEGATI IN MAIL

Salve,

abbiamo un problema con l'inoltro di allegati di un form in mail. Fino a ieri mattina, gli allegati venivano allegati al corpo della mail ricevuta, ora invece questa cosa non accade più e non capiamo il perché. Invia File Caricati sul Modulo come Allegati è attivo e nulla è stato modificato, ma gli allegati purtroppo non arrivano come allegati in mail. Come possiamo risolvere?

Hi Marco,

Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian , let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have tested the cloned version of your form, however, I was unable to replicate the issue. Also, our logs are showing that attachments have been sent with the emails. Since you are using custom email domain, you can ask your email provider to whitelist Jotform domains and IPs.

If this is not possible, you can easily set up a custom SMTP to use your email sender as provider. Let me walk you through it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Give it a try and let us know if you need any help.

Hi,

I just heard back from our Developer Team. They've solved the issue, so it should all be working fine now. Can you give it a try and see how it goes?

Reach out again if there's anything else we can do for you.