Richiesta di rimborso

Buongiorno, è possibile ricevere il rimborso dell'ultimo pagamento effettuato oggi per il piano Silver? Non siamo interessati a rinnovare il piano, ma ci siamo dimenticati di disdire l'iscrizione.

Grazie!

Hi equipecoordinatorigrest,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, since Jotform's subscriptions are recurring, they will automatically renew and charge you on the same date as the original purchase unless you cancel. As requested, we have canceled the subscription and issued you a refund. Expect it to reflect on your end within 5-7 working days. 

Reach out again if you need any help.

thank you!