Bozza di un modulo - Maschera di scelta in Loop tra scelta "cancellare il modulo" e "continuare la compilazione"

Ho creato una bozza di un modulo di un Ente governativo. Sto cercando di rientrare nella Bozza ma il sistema non avanza entra in Loop e ripete continuamente la Maschera di scelta tra continuare la compilazione o cancellare il modulo. Mi potete aiutare, è molto urgente!!!

Hi Charles,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I cloned your form #243111853954356 and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I have cleared the form cache of the account to which the form is associated, which usually solves the issue. Can you try it again and see how it goes? If you run into the same issue again, can you share the draft link of the form on which you're facing the issue. 

Give it a try and reach out again if you have any other questions.

Dear Arslan,

I apologize for writing my question in Italian. I cleared my Jotform's cache, but the problem persists. When I try to open the form the system enters Loop and continues to give me the choice mask, "delete or continue to compile", without letting me access the compilation. 

I took a short video of the screen but apparently I can't attach it to this message.

Can you help me solve this unfortunate problem?

Thank you

Hello Charles,

Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Please make sure that Console Log is open while you are replicating the issue. This guide will show you how to do that.

Once we hear back from you, we'll be able to move forward with a solution.

Ok, here the link to the record:

https://drive.google.com/file/d/1gQommNT1nCHPx9UuD9E3GNVLDwZg1zSL/view?usp=drive_link

Thanks

I apologiuze this is the link to the record: https://drive.google.com/file/d/1oJYY3V_rOuZjRnYvBk1bMVhmmNS3yWfm/view?usp=drive_link

Thanks

Hi Carlo,

I tested the form with ID 243111853954356 and was able to replicate the issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.



Hi Charles,

I just wanted to ask if the issue still persists on your end since it can't be replicated on a clone form. Can you confirm the situation for me? If it continues, if you give me a Support Acces, I'd like to take a look at it and see what's going on. Here's how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.