problema con account

buongiorno,

abbiamo un problema con il nostro account jotform poichè ci risulta disabilitato e gli ultimi PIA che riusciamo a vedere sono quelli di maggio 2024.

vi preghiamo di contattarci con estrema urgenza al numero 040364846

cordiali saluti

marina

Hi Marina,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again. Before we continue, note that we don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a forum thread from the Contact Us page. We’ll be happy to help.

Now, coming back to your question, I checked your account and found that it is active, so it should be working and accessible without issues. As for the forms, I believe you are talking about Pre-Incarico Atto (P.I.A) form, as this is the closest to your description. If PIA means subscriptions, I can see that there was a submission made today, and with that, I can also confirm that the form is active and accessible. Check out the screencast below:

Can you explain a bit more about the issue, so I can get a better idea of what's happening? What do you mean when you said your Jotform account appears disabled? Also, what is PIA, and how does it relate to your Jotform account in general? At the same time, how does it relate to the date May 2024? If this is about a form, can you share with us the form's link or URL in question so we can check it for you? It's easy to get a form's link or URL. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share menu, the form URL will be shown in the middle of the page, just below Share with Link. Click on the Copy Link button and paste the copied link together with your next reply.

If you can also take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Support Forum:

1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.