Richiesta di trasferimento dei moduli su un altro account

  • montigabriele96
    Domanda del 4 gennaio 2025 alle ore 14:47

    Buonasera, nel mio account montigabriele96@gmail.com ho un modulo che si chiama MOD 1-STA FRIULI VENEZIA GIULIA.

    Si può trasferire questo modulo sull'account infocrono.fvg@gmail.com senza perdere dati e mantenendo sempre lo stesso link di accesso?

    Grazie mille.

  • Camila Jotform Support
    Risposta del 4 gennaio 2025 alle ore 16:25

    Hi Gabriel,

    Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, remember that once forms are transferred from your account to the account associated with the email address infocrono.fvg@gmail.com, they become the new owner of the transferred forms. As such, the transfer process cannot be reversed unless the new owner provides explicit approval to return the forms to your account.

    Yes, the submission will also be transferred, and it will still retain the Jotform link of your form when you move the form to another account, as long as it is not a custom form URL. But, if you have generated custom URL for your forms, it will automatically update the custom URL from https://form.jotform.com/YourUsername/Test_Test to https://form.jotform.com/New_Owner_Username/Test_Test.

    Once we hear back from you, we'll be able to move forward with this.

  • montigabriele96
    Risposta del 4 gennaio 2025 alle ore 17:11

    Buonasera, grazie per la risposta.

    Confermo il fatto di voler trasferire il mio modulo alla mail infocrono.fvg@gmail.com con le attuali risposte e l'attuale link che ho già comunicato agli utilizzatori.

    Non ho un link personalizzato.

    In quanto tempo avverrà il trasferimento?

    Grazie.

  • Camila Jotform Support
    Risposta del 4 gennaio 2025 alle ore 17:13

    Hi Gabriel,

    I've gone ahead and transferred your forms to the Jotform account associated with this email address: infocrono.fvg@gmail.com. Can you give it a try and see how it goes?

    Let us know if you need any more help.