Non riesco ad effettuare l'upgrade al piano mensile Bronze

Salve, abbiamo provato ad effettuare un upgrade del piano ma restituisce questo messaggio.

Hi nappipiuomeno,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, the card you used appears to have been refused by the bank. Can you try and use another card to pay for the Bronze Monthly plan? I also suggest to you clear your browser caches, use another browser, or use a different device to upgrade your account to the Bronze Monthly plan.

Let us know if you need any more help.