ACCOUNT BLOCCATO

Perchè il mio account è stato bloccato? Come faccio a riattivarlo?

Hi Marco,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account, and it appears that your form 243313821879058 was flagged as offering fake services. If you believe that your account was suspended in error, we’ll need you to do the following:

1. The URL where the form is used.
2. A link to your website or proof of affiliation with a legitimate institution.
3. Any supporting documentation that can validate your claims.
4. A valid government-issued ID card, such as a driver's license or passport, along with a clear, forward-facing selfie for verification.

Sending the email from your business email address, if you’re affiliated with a legitimate institution, would fasten the process. We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector. Send all of these to reviewers@jotform.com with Thread# 21627011 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

In the meantime, let us know if you need any other help.