Form overquota

  • Modulistica
    Domanda del 4 novembre 2024 alle ore 04:56

    Buongiorno, quando entro nel link di uno dei miei moduli appare la schermata che vi allego.

    Come posso risolvere il problema? GrazieForm overquota Image 1 Screenshot 20

    Jotform Thread 20764383 Screenshot
  • William Jotform Support
    Risposta del 4 novembre 2024 alle ore 05:05

    Hi Cesare,

    Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I checked your account but it seems to be active. Can you share with us the link to the form where this form overquota error is happening so we can directly review its status?

    As soon as we hear back from you we'll help you more with this.

  • Modulistica
    Risposta del 4 novembre 2024 alle ore 08:23
  • Israel Jotform Support
    Risposta del 4 novembre 2024 alle ore 08:36

    Hi Cesare,

    When I checked our system, I saw that your account is under the usage limit of your chosen subscription plan. So, I cleared your form's cache to remove the piled-up cache in your forms, and when I tried accessing one of your forms again, it is now working as expected. Check out this screenshot below:

    Form overquota Image 1 Screenshot 20

    Reach out again if you need any other help.