Email di risposta automatica non ricevute

L'utente "elena_ierardi@libero.it" registrato alla nostra app, non riceve più le email dal sistema.

Hi canavesanatagli,

Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again. Now, coming back to your question, according to your email log, all submission email have been sent. Can she check her spam/junk folder? Also, it could be possible her email provider is blocking Jotform emails. Can she add the email noreply@jotform.com to her contact list, and also whitelist following emails:

• noreply@formresponse.com
• noreply@jotform.com
• noreply@jotmail.com

I suggest she might contact her email provider or email admin to check if Jotform emails gets blocked on the server side directly. Here you can find Jotform IP Addresses and Domains for whitelisting. If the email provider is unable to whitelist Jotform emails and IPs, I recommend using your own SMTP for sending notification emails so email to all user will be sent using your email server. Let me show you how:

1. Click on your Profile Picture at the top right.
2. Select Setting from the appearing menu.
3. Click on the + Add Sender Email button.

4. Select the Sender Email (SMTP) Google or Custom.
5. When select custom, enter the SMTP details.
6. Click the Send Test Email button.
8. If everything works as expected, click the Save Email button. If not, correct the details.

We also have a guide about How to Set up SMTP for a Form and How to Use Your Gmail Account as Your Email Sender via SMTP that you can check out.

As for your other question, I've moved that to a new thread. You can check that out here.

Give it a try and let us know how it goes.

Hi Andreas, thanks for the reply.

I have already set the sender email with my personal email personale@canavesanataglisrl.com and smtp. However, the notification email arrives from noreply@jotform.com.

The user who does not receive emails has also added the email address noreply@jotform.com to the address book, but he still does not receive emails from noreply@jotform.com, especially the "forgot password" email to unlock his account.

Hi canavesanatagli,

I've checked your form 242411881300041, the only one for which a notification email has been created, and I noticed that you didn't select the SMTP as a sender.

When you have added the SMTP address to your account, you need to add it as the sender to your form. Here's how to do it:

1. In Form Builder, click on Settings and select Emails.
2. Click on the Pencil icon next to the email.
3. In the Advanced tab scroll down to the Sender Email section and select your SMTP from the dropdown.

The emails for that specific form will be sent through your SMTP.

As for your other question about the access issue, to avoid confusion I moved it to another thread. You can check out our reply here. Since these are 2 different topics, you can reply here to the thread about the SMTP and to the linked thread for the issue about the login. Is important to keep the threads separate to avoid confusion.

Let us know if you need any other help.