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Buonasera,

Per un errore ho fatto due pagamenti oggi.

Ho bisogno di annullare l'ultimo, con il pagamento annuale.

Grazie mille

Hi LALUNA_segreteria,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, we've canceled and refunded your last payment for the Bronze annual plan. Keep in mind that when you upgraded to Bronze yearly, the previous monthly payment was deducted from the total annual payment, as you can see here. You can update your account to Bronze monthly again here.

Let us know if you need any other help.