Errore di valore incompleto.

Ciao a tutti,

non funziona il form: Richiesta Voli Staff

viene visualizzato il seguente messaggio

attendo vostre

grazie

Laura

Hi Laura,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I tested the clone form to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

This error only happens when the required field is skipped through conditions. I've gone ahead and cleared your form caches as an additional aid. Can you try to test it again? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Ciao,

il problema continua

non abbiamo modificato nulla nelle condizione e i campi sono tutti obbligatori

quindi non capiamo come mai

grazie

Laura

Hi Laura,

Rest assured, we’ll find a solution for this. Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

Ciao,

ecco il video in allegato: https://www.loom.com/share/4444771aafcd433fbfc790a1026431f2?sid=a4759596-19b8-40be-88eb-34abf69ed74a

attendo vostra gentile intervento

grazie

Laura

Hi Laura,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you allow us to test your form so we can get a better idea of what is happening?

Once we hear back from you, we'll be able to move forward with a solution.

ciao,

si potete testare

Laura

Hi Laura,

Our developer Team is aware of the issue, and they are working on it right now. We'll let you know as soon as they get it fixed. 

Thanks for your patience, we appreciate it.

Hi Laura,

I just heard back from our developer Team. They've solved the issue, so it should all be working fine now. Can you give it a try and see how it goes? 

Let us know if you need any more help.

Thank you

laura

Hi Laura,

I've gone ahead and moved your other issue to a new thread to avoid any confusion. You can check out the answer to that here.

Reach out again if there’s anything else we can do for you.