Come annullare l'abbonamento?

  • IlAntonio
    Domanda del 23 settembre 2024 alle ore 09:31

    Salve, come faccio ad annullare il rinnovo automatico dell'abbonamento mensile?

  • Israel Jotform Support
    Risposta del 23 settembre 2024 alle ore 09:38

    Hello IlAntonio,

    Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

    Sure, you can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

    1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

    2. In the window that opens, click on Settings.

    Come annullare labbonamento? Image 1 Screenshot 40

    3. Under the Billing tab, click on Change Plan.

    Come annullare labbonamento? Image 2 Screenshot 51

    4. Click on the Downgrade button to switch to the Starter (Free) Plan.

    Come annullare labbonamento? Image 3 Screenshot 62

    Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

    Let us know if you need any more help.