Trasferisci un modulo su un altro account.

Buongiorno,

Avrei bisogno di spostare questo modulo https://form.jotform.com/242633647324356 dall'account attuale all'account intestato a form@b-cer.it. Lo potete trasferire voi?

Grazie

Hi Regalgrid,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I tried to transfer the form to the account associated with the email address form@b-cer.it, but the system is not allowing me since the account is not on the EU Server. But no worries, to fix this, you just need to inform the account owner form@b-cer.it to store their data to the EU Sever. Let me show you how:

1. They should log in to their account and hover their mouse to their Profile/Avatar.

2. Click on Data on the left side of the page.

3. Check the Europe Datacenter option from the list. The Transfer of Data to the EU modal should open up.

4. In the modal, click the Move to EU button.

Once done, just get back to us on this thread, so we can proceed with the transfer of the form. Also, note that if you created custom URLs for your forms, the custom URLs will not be retained, since the forms are already associated with a different username. If this is the case, you just need to create a new custom URL for your forms.

As soon as we hear back from you, we can move forward with this.

Good afternoon,

Thank you for your help. All done, you can now try again to move the following form https://form.jotform.com/242633647324356 to the account again.

Looking forward for your response.

Hi Regalrid,

I've successfully moved the form to the account linked to form@b-cer.it.

Reach out again if there’s anything else we can help you with.