Non ricevo più le notifiche sulla mail

  • Atleticabresso
    Domanda del 31 agosto 2024 alle ore 12:20

    Buongiorno,

    dal rinnovo dell'abbonamento non riceviamo più le mail automatiche

    Nemmeno i nostri utenti ricevono le notifiche dopo aver compilato i moduli. Abbiamo ricevuto le mail di errore


    Jotform Thread 18534673 Screenshot
  • Carrissa_M
    Risposta del 31 agosto 2024 alle ore 12:53

    Hi Atleticabresso,

    Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, our developer Team is aware of the issue, and they are working on it right now. We'll let you know as soon as they get it fixed. 

    Thanks for your patience, we appreciate it.