Names disappeared from the submissions

  • lorenzoussoli
    Domanda del 29 agosto 2024 alle ore 09:07
  • Arghya Jotform Support
    Risposta del 29 agosto 2024 alle ore 09:25

    Hi lorenzoussoli,

    Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in your language, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Let me get back to your question. Our system shows that you have deleted some fields, including the name field. Please know that if you remove a field from your form, the data associated with that field also be removed. Also, once the data is removed, it's not possible to recover those data. You can download your submissions, or you can take a backup to avoid this kind of situation.

    Let us know if you have any other questions.