Bagaimana cara untuk payment yg tidak auto renewal?

  • Renaldy Setiady
    Ditanyakan pada tanggal 20 Juli 2025 pukul 10.33

    Bagaimana cara untuk payment yg tidak auto renewal? 

  • Dayron Jotform Support
    Dibalas pada tanggal 20 Juli 2025 pukul 10.55

    Hi Renaldy,

    Thanks for reaching out to Jotform Support. While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have Indonesian Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

    Now, coming back to your question, in case you upgrade your account, and you don't want to auto-renew you can cancel your subscription. You can easily Cancel Your Subscription, but you’ll need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:

    1. On your My Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

    Bagaimana cara untuk payment yg tidak auto renewal?  Image 1 Screenshot 40

    2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

    Bagaimana cara untuk payment yg tidak auto renewal?  Image 2 Screenshot 51

    3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

    Bagaimana cara untuk payment yg tidak auto renewal?  Image 3 Screenshot 62Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

    Let us know if you need any more help.

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