Zendesk offers two plans — Suite Professional and Suite Enterprise — that the company refers to as “HIPAA enabled.” According to Zendesk, to secure a HIPAA-enabled account, customers must do three things:
1.Purchase the Advanced Security Deployed Associated Service or Advanced Compliance Deployed Associated Service Add-on
2.Set up specific security configurations outlined by Zendesk
3.Sign Zendesk’s Business Associate Agreement (BAA)
On its website, Zendesk provides a list of services eligible for coverage by the BAA
