Do you want to make sure an email got sent successfully? Do you have a user who isn’t sure where their email was sent? Well, as an admin, you can find all of this information in the Email Logs section of the Admin Console.

Email Related Logs

Accessing Email Related Logs

1. In the Admin Console, click on Emails from the left-hand menu.

2. Under the Logs tab, you can search for emails, date ranges, statuses, and view the specific details of each email.

Downloading Email Related Logs

You can also download logs for your email logs as well, in either a .CSV or Excel format. Let’s walk through this process together:

1. In the Admin Console, click on Emails on the left-hand side of the page.

2. Then, in the Logs tab, click on the Date Range to update the Date Range.

3. After you’ve updated the date range, click Apply.

4. Finally, click Download and select either CSV or Excel.

Landing Page Information

On the Email Log landing page, you can find an overview of successful emails, as well as a table with all email logs. Let’s dive into each section below:

Status of Emails

This section is a brief overview of how many emails have been sent in the last three months, as well as how many were successful and how many failed.

Logs

In this section, you’ll see the most recent email logs, along with the Date, Event Details, Source, and Status. You can also expand the details of each individual entry by clicking on the drop-down arrow on the left-hand side of the entry.

• Date: Date Email was sent
• Event Details: What type of email was sent (Notification, Autoresponder, etc.) and who it was sent to.
• Source: Where the email was sent from.
  • Form: If the email was sent from a form, along with the form name.
  • Other: If the email was sent from the system, such as a Lost Password email, an invitation to the server, etc.
• Status: Sent, Failed
• Date Range: Date Range for Logs
• Download: Download options for all logs in the date range and that fit the search criteria.

Individual Log Information

When you expand an entry, you’ll see the following information:

• From: Who the email was sent from.
• To: Email Address receiving the email
• Subject: Email Subject
• Event Type: email
• Asset ID: ID
• Asset Type: what type of product the email was sent from.