If you’re having trouble accessing your Jotform account, you’re not alone—and we’re here to help.
Whether you’ve lost access to your email or can no longer access your account due to issues like forgotten credentials or lack of access to recovery options, kindly fill out the form below and our support team will contact you for assistance.
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119 Comments:
Today
My account was suspended, I'm sorry for violating the rules but it wasn't my fault. It was a customer of mine that submitted what I didn't ask him to submit. I think that was what made my account to be suspended. Kindly help me reinstate my account back and I will make sure there won't be any violations again. Thank you
1 days ago
My account, under Maria.shcherbakova@ucsf.edu, needs password rest after 90 days. I no longer have access to this email. What should I do? Thank you in advance!
2 days ago
Hello,
We are locked out of our account. I have tried to reset the password and this has not resolved the issue. We look forward to hearing from you to resolve our issue.
3 days ago
I miss typed the original sign up email sar***age***8@g***.com could you change it to sa***hbe***l**8@g***l.com please
4 days ago
This is comically bad support.
4 days ago
I should not need to upload my photo, ID.
My email address was not incorrect before.
Please correct and fix the "jos***irk***t@m**c.comn" to "jo***hb***ett@m***c.com"
4 days ago
I do not know the email for my account. I was charged almost $450 for something I did not authorize. I need help refunding this as I am not using your service and never authorized the payment to be ran
5 days ago
Yes! I need to reset my password. However, I believe it’s linked to an incorrect email address and I’m unable to retrieve any communications in order to reset.
6 days ago
I got locked out of my email and would like to switch to my backup email. Thank you.
7 days ago
My account was suspended
8 days ago
I cannot log in to my Jotform account. I no longer have access to my password or email address, which was pe***port@sp***ual-int***ty.org. The Silver plan was purchased last month by another individual. I do not have access to that credit card information. I wish to change my password and email address.
11 days ago
I just verified my account sending my state Id
13 days ago
Subscription does not accept payment of money
16 days ago
Please can you reset my account as I did not put in my correct email address so am not able to verify or change anything as I dont have access to that submitted email .
Are you able to change it or support the change so I can carry on using my account
17 days ago
pano ko po maibalik ang na banned kung account
18 days ago
I’ve changed my email address and rest my password in accordance to the instruction I was given. I now cannot remember my password and my device hasn’t saved it. I tried to reset my password again however when I click the “reset password” link, it takes me to the log in page not the reset password page even though I’m logged out of my account. Please help.
19 days ago
Requesting an invoice for Emory Athletics $234.00 from Audrey Hester's account. She is no longer at Emory and does not have her login. Need asap to reconcile cancellation. Thanks.
19 days ago
i wish to cancel my subscription now
19 days ago
My account wont open. I've been a paid member for MANY years. Becoming frustrated with JotFom.
20 days ago
I need my account back
20 days ago
I want log in to my account
22 days ago
I have an account but it keeps taking me to a mobile app that doesnt connect to my forms
22 days ago
I cannot upload anytging your chat buddy is blocking where you have to upload your info.
23 days ago
Hi, I’m reaching out because when I created my account, I accidentally entered the wrong email address. When I tried to update it, it asked for a verification code, but I don’t have access to that email since it was entered incorrectly. Can you please assist me with correcting this?
23 days ago
I need my account desperately