How to Customize the Tone and Voice of Your AI Agent

It’s easy to customize the tone and voice of your AI Agent, ensuring it communicates in a way that aligns with your brand and user expectations. Adjusting the tone allows you to set the right mood—whether you want the agent to be professional, friendly or casual—creating a more engaging and personalized experience for users. This customization helps your AI agent interact in a way that feels natural and consistent with your desired approach.

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Customizing the Tone and Voice of your AI Agent is easy. Here’s how to do it:

1. In Agent Builder, in the blue navigation bar at the top of the page, click on Train
2. In the menu on the left side of the page, click on AI Persona.

3. Then, click on the Tone of VoiceDropdown menu, and select from the following options:
   • Friendly — This creates a friendly, warm, and welcoming environment, helping users feel comfortable and valued while fostering a positive, supportive atmosphere.
   • Professional — A professional tone maintains a polished and respectful approach, providing clear guidance and expert help in a way that feels reliable and authoritative.
   • Casual — Set your AI Agent to a relaxed, conversational tone that’s ideal for informal interactions and makes communication feel more laid-back and approachable.
4. If you want to add a custom tone of voice, simply enter the type you want and then click on the + Add icon.