How to Customize Agent Persona

Customizing your AI Agent’s persona is simple and helps tailor interactions to your specific needs. You can easily adjust the agent’s name, role, tone of voice, and even its level of chattiness, allowing for a more personalized and effective user experience. By fine-tuning these settings, you ensure your AI Agent speaks in a way that aligns with your preferences, making each conversation feel more natural and engaging. Whether you want it to be formal, casual, or somewhere in between, the choice is entirely up to you!

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If you’re building an AI Agent, you can follow the steps below on how to customize your AI Persona.

1. In Agent AI Builder, click on the Train tab.

2. Under the AI Persona section, you can customize the following option:
   • Agent Name — Customize the name of your AI Agent to reflect its personality and purpose, making interactions feel more personal and relevant to your needs.
   • Agent Role — Define your AI Agent’s role, whether it’s a customer support representative, assistant, or another function, ensuring it meets your specific expectations.
   • Chattiness — Adjust the level of conversation your AI Agent engages in, allowing you to make it more concise or more detailed based on your preference.
   • Instructions — Set guidelines for how your AI Agent responds to specific queries, ensuring it aligns with your communication style and requirements.
   • Default Language — Choose the default language for your AI Agent, enabling seamless communication in the language most suited to your users or business.
   • Tone of Voice — Customize the tone of your AI Agent’s responses, whether formal, friendly, casual, or professional, to match the desired atmosphere of your interactions.