To better serve our Jotform Enterprise customers, we created a new system so you can request support from within your Jotform Enterprise account. Follow the instructions below to create a support request.
How to Submit a Support Request...
Our traditional Standard Plans (Free, Bronze, Silver, and Gold) are single-user plans that run on shared servers and come with online-only support.
Jotform Enterprise is our only multi-user plan...
When you first features that enable HIPAA compliance, you'll need to be aware of some initial differences:
Security
Integrations
Approval Workflows
Emails
What Else?
Security
With Jotform Enterprise, your data is encrypted...
As an Admin user, you gain insights into how your Enterprise server is performing. You can monitor the number of submissions received, track form usage, and understand how end-users interact with the forms on your server. The Admin Console...
One of the benefits of Jotform Enterprise is that you can customize your server's logo and color to match your organization's branding and theme.
To customize your organization's theme
Log in to your Jotform Enterprise account and select...
With Jotform Enterprise, you can choose the widgets and payment gateways to show in your organization's form builder. Hide the widgets and payment integrations your organization doesn't use or disable them in the form builder altogether.
To...
Jotform Enterprise allows you to share forms with other users on your dedicated server. This guide shows how to share access to your forms and submissions in Jotform Enterprise.
Sharing Access to Individual Forms
To share your forms in...
You can assign different roles and responsibilities when adding users to your Enterprise server. Each user will have their own login credentials and can customize their settings according to their preferences.
Inviting a User by Email...
This guide provides step-by-step instructions on logging in to your Jotform Enterprise account using recovery codes. If you have lost access to your mobile device, this guide will help you regain access quickly and easily.
Enter your...
This guide provides step-by-step instructions on how to generate new security codes for your Enterprise Jotform account.
On the Jotform Enterprise dashboard, click on your Profile Avatar in the navigation menu.
Click Settings to access...
Two-factor authentication (2FA) can bolster security and protect your server by adding an extra layer of protection beyond traditional passwords. Requiring two forms of identification, like a password and mobile device, significantly reduces the...
This guide provides step-by-step instructions on disabling two-factor authentication (2FA) on your Jotform Enterprise account.
While logged in to your Enterprise account, click your Profile Picture at the navigation bar.
Click...
Enabling Single Sign-On (SSO) integration allows users on your Enterprise server to log in using your organization's identity provider. SSO streamlines access control by enabling users to use a single set of credentials reducing the risk of...
Azure Active Directory (Azure AD) is an enterprise identity service that provides single sign-on (SSO), multifactor authentication, and conditional access services that you can easily integrate with Jotform. To get started you need to enable...
OneLogin is an identity provider that you can easily integrate with Jotform. To get started, you need to enable Single Sign-On on your Jotform Enterprise server and have a OneLogin account with admin permissions.
To use OneLogin
Log in to...
You can set up your Jotform Enterprise server to use Google single sign-on (SSO). To get started you need to enable Single Sign-On in your Jotform Enterprise server. You also need a Google account with Super Admin permissions.
Configuring...
Okta’s single sign-on solution can quickly connect to third-party services including Jotform. To get started you must enable Single Sign-On on your Jotform Enterprise server. You also need an Okta account with admin permissions.
Enabling...
As a Jotform Enterprise administrator, you'll have complete control over your server. You can add and manage users, view and manage forms, and view logs — to name a few. You can also update your server settings, which include the option to add a...
By enabling the Require SSO option, your app users would need to log in to their single sign-on provider (e.g., Okta, OneLogin, Duo Security, etc.) in order to view or use your app.
Single sign-on, commonly abbreviated as SSO, is a safeguard...
Discover how Jotform Government helps state and local governments, public education institutions, and special districts meet additional security requirements and assist with audits through advanced infrastructural and security add-ons. Our robust...
Microsoft Power Automate, formerly known as Microsoft Flow, provides a premier service for business automation by connecting you to the service you use daily.
Jotform Enterprise connector, including those with HIPAA-enabled servers, is...
Jotform now has a mobile app dedicated to its Enterprise Customers! Now you can access the admin console from your phone and sign into Enterprise directly.
Where to Download
Go to the app store from your phone and search Jotform...