How to Integrate PayPal Business with Jotform

November 2, 2024

PayPal Business is a service tailored for small to large-sized businesses, offering tools for managing payments, invoicing, and online transactions. It allows businesses to accept payments through various methods, including credit and debit cards, PayPal, PayPal Credit, and international transactions such as Venmo in the United States and iDEAL and Giropay in some European Union countries. 

Notes

  • PPCP Advanced Credit Card is only available for verified Business accounts, so if you toggle the “Show Debit or Credit Card” option, ensure that you have a verified PayPal Business account. Otherwise, your form will display an error message that says Hosted fields are not eligible. Visit PayPal: Activate Business Account for more information.
  • The “Fetch Subscriptions from PayPal Account” toggle under the Additional Gateway Settings when choosing Sell Subscription from the Payment Type can only fetch Fixed-based Pricing items. It cannot fetch items setup for Quantity, Volume, and Tiered-based pricing.
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Integrating your Jotform form with PayPal Business gives you control over how customers purchase your products or services. Meanwhile, Jotform’s online order forms, payment forms, and credit card forms can help you maintain a professional checkout experience.

Notes

  • You must have a PayPal business account to use the PayPal Business integration and collect money through your Jotform payment forms.
  • Sofort is no longer available as an Alternative Payment Method as Klarna is in the process of deprecating it as a payment method.

See also:

Adding & Setting up PayPal Business in your Form

The process to add a payment integration in the Form Builder is standard for all payment gateways, which means PayPal Business steps are the same. Here’s how:

  1. In the Form Builder, click the Add Element button.
  2. Search and click PayPal Business from the Payments tab. You can also drag/drop it to add.
PayPal Business integration in the Payments tab of the Jotform Form Builder
  1. In the Payment Settings, select Mode first. This is important as it determines the type of PayPal account you’ll use. Live Mode is your registered PayPal Business account, and Test Mode is your Sandbox PayPal account.
  2. Next, click the Connect button. You will be required to log in to your PayPal Business account. Make sure to check allow permissions when prompted. Once you’re connected, the button will display as Connected.
Connect button and Mode dropdown in the PayPal Business settings of the Jotform Form Builder

Pro Tip

You can open the Payment Settings by clicking the Wand Icon from the Payment Element.

  1. Set up the other options accordingly:
    • Currency — PayPal Business supports multiple currencies. You can find the list at PayPal Supported Currencies.
    • Payment Type — With PayPal Business, you can sell products, sell subscriptions, allow user-defined amounts, or collect donations.
    • Payment Method — You can show either a debit/credit card, PayPal, or both. Alternative payment methods are also supported based on your or the buyer’s location. Scroll below for the details.
How to Integrate PayPal Business with Jotform Image-1
  1. Optionally, you can also set up the Additional Gateway Settings. See below for the details.
  2. Once everything is set up from the Payment Settings, click the Continue button at the bottom to add your products or subscriptions. If you have chosen User Defined Amount or Collect Donation options, click the Save button to complete the integration.

See also:


Additional Gateway Settings

Under the Additional Gateway Settings, use the Yes/No toggle switches to indicate whether you want to:

  • Charge Customer Later.
  • Select a specific Billing Address.
  • Enable customers to click on an image and preview it.
  • Display the total price for an online order on your form.
  • Allow customers to buy multiple products from your online store.
  • Use decimal points for prices. If you want decimal points to be used for prices, use the Decimal Separator field to indicate whether a period or comma should be used. 
  • Customize PayPal Smart Payment Buttons style.
  • Show Pay Later messaging.
Additional Gateway Settings of the PayPal Business Integration

Alternative Payment Methods

PayPal Business supports Alternative Payment Methods. You can see the full list on PayPal’s developer page. For example, if you or your customers visit your form from the Netherlands, PayPal buttons are displayed below:

How to Integrate PayPal Business with Jotform Image-2

PayPal Business supports Venmo. Users in the United States can pay via Venmo.

How to Integrate PayPal Business with Jotform Image-3

Buyer experiences for mobile and desktop web browsers are listed below:

Mobile experience:

  • Buyer taps the Venmo button and their mobile device switches to the Venmo app.
  • Buyer completes the payment review on the Venmo app.
  • Buyer is routed back to your form to complete the payment.
This is what the buyer needs to do to pay via Venmo on mobile devices

This is what the buyer needs to do to pay via Venmo on mobile devices: 

  • Buyer should use their mobile phone for checkout. 
  • Venmo app should be installed on the buyer’s mobile phone. 
  • The above is enough for Android users. For iPhone users, Safari should be checked from “Connected Browsers” from Venmo’s settings.
How to Integrate PayPal Business with Jotform Image-4

Desktop web browsers experience: Your buyers scan a QR code using their Venmo app to authorize and complete the payment.

  • Buyer clicks the Venmo button on the desktop to generate the QR code.
  • Buyer scans the QR code from the Venmo app on a mobile device.
  • Buyer completes the payment review on the Venmo app.
  • Buyer is routed back to your form to complete the payment.
Additional Gateway Settings
Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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