How to Set Up Incomplete Payment Notification Email

An incomplete payment happens when someone submits your form but doesn’t finish the payment on the PayPal page. With the PayPal’s Standard integration, you can set up Email Notifications to alert you about any Incomplete Payments.

Setting Up Incomplete Payment Notification Emails

You can easily enable Email Notifications in the PayPal Standard integration to notify you whenever someone submits your form but doesn’t complete their payment. Here’s how to do it:

In Form Builder, click on Add Element on the left side of the page.

Add Element button in Form Builder in Jotform

Then, in the Form Elements menu, under the Payments tab, search PayPal Standard and click on it to add it to your form.

Search for PayPal Standard in the Payments tab of Form Elements in Jotform

Next, in the PayPal Standard Integration window that opens on the right side of the page, set up the following configuration:
- PayPal Account — Enter your registered PayPal email address to link your account and start accepting payments.
- Currency — PayPal Standard supports multiple currencies. Check out PayPal’s Supported Currencies page for a complete list of those.
- Payment Type — Choose the type of payment you want to collect: Sell Products, Sell Subscriptions, User-Defined Amount and Collect Donations.

Set up PayPal Standard integration in Jotform, including PayPal email, currency, and payment type options

Now, under Additional Gateway Settings, scroll down to the Pending Payment EmailDropdown menu and select how you want to be notified:
- No — Disable pending payment Email Notifications.
- Notifiers Only — Get only Email Notifications.
- Notifiers & Autoresponders — Get both Email Notifications and Autoresponders.
Finally, click on Continue.

Set Pending Payment Email notification preferences in Jotform’s PayPal Standard integration

And that’s it! You’re all set to receive incomplete payment notifications. You can also explore and adjust the rest of your PayPal Standard integration settings as needed. Checkout this guide on How to Integrate PayPal Standard With Jotform for more details.

Note

There’s a 30-minute (or longer) delay in sending email alerts after form submission. This delay allows time for customers to complete their transactions and also acts as a buffer for PayPal’s IPN (Instant Payment Notification) to be processed successfully.

Setting Up Incomplete Payment Notification Email with Reusable Payment Connections

You can also setup your an incompete payment notification email with reusable payment connections. Here’s how to do it:

In Form Builder, click on the Add Element menu on the left side of the page.

Now, in the Form Elements menu, under the Payments tab, search PayPal Standard and click on it to add it to your form.

Search for PayPal Standard in the Payments tab and add it to your form in Jotform

Then, in the Payment Properties section that opens on the left side of the page, click on the Plug icon.

Now, in the PayPal Standard Connection window, click on either Test Mode or Live Mode at the top to select the environment for your payment connection.

Select Test Mode or Live Mode in the PayPal Standard Connection window in Jotform

Next, enter a name in the Connection Name field, add your PayPal Account Email to the PayPal Account Email field.
Then, click on Connect with PayPal Standard.

Enter a name and PayPal account email, then click Connect with PayPal Standard in Jotform

Once your PayPal Standard Account is successfully connected, click on Save at the bottom of the window.

Click Save to confirm your PayPal Standard connection in Jotform once it's successfully linked

Now, in the Payment Connections window, click on the PayPal Standard Connection you’ve just added, and then click on Use at the bottom.

Select your PayPal Standard connection and click Use in the Payment Connections window in Jotform

After that, in the Payment Type Dropdown menu, select what you’d like the payment to be processed for:
- Sell Products — This is selected by default. Use this to sell physical or digital goods at a fixed price, allowing customers to make a one-time purchase.
- Sell Subscriptions — Choose this to charge customers on a recurring basis for services, memberships, or other ongoing access.
- User-Defined Amount — This lets customers enter the amount they want to pay. It’s useful for tipping, custom amount pricing, or flexible payments.
- Collect Donations — Select this to accept voluntary contributions, commonly used for fundraising, nonprofit support, or charitable causes.

Select a payment type Products, Sell Subscriptions, User-Defined Amount, Collect Donations in Jotform’s PayPal Standard integration

Then, in the Currency Dropdown menu, select one of the currencies available with the integration. Check out PayPal’s Supported Currencies page for a complete list of those.

Select a currency from the dropdown menu in Jotform’s PayPal Standard integration

Finally, Toggle the Pending Payment Email option On and select how you want to be notified:
- Notifiers Only — Receive only email notifications.
- Notifiers & Autoresponders — Receive both email notifications and autoresponders.

Toggle the Pending Payment Email option and choose notification preferences in Jotform’s PayPal Standard setup."

And that’s it! You’re all set to get incomplete payment Email Notifications using your Reusable Connection. You can also reuse this connection across other forms and modify the rest of your PayPal Standard integration settings as needed. Check out this guide on How to Integrate PayPal Standard With Jotform with Reusable Connections to learn more about it.