How to Edit or Delete Sender Emails on SMTP Settings

September 24, 2024

If you have added your own SMTP (Simple Mail Transfer Protocol) settings for a custom Sender Email in your email notifications, here’s how to manage them.

Youtube Embed Poster: aJeUwtepo54
  1. While logged in to your Jotform account, click your Profile Picture in the main navigation menu.
  2. Select Settings from the menu to open the Account Settings page.
Settings link from the Jotform's Profile Menu
  1. Go to the Sender Emails section.
  2. On the far right side of the Sender Emails, click Edit (pencil icon) to edit your custom SMTP settings or Delete (trash bin icon) to delete the custom email from the list.
Sender Emails section of the Settings page on a Jotform account

Note

Custom Sender Emails you’ve added by Google’s OAuth 2.0 will display the Refresh icon instead of the edit icon. Click that to re-authenticate your account, such as after you change your Google Password or have changed the permission for Jotform on Google’s side.

When editing, click the Send Test Email button to ensure your SMTP settings are correct.

Edit SMTP settings

When deleting, there is a popup confirmation. Click the Delete button to confirm your action.

Delete confirmation dialog when deleting custom SMTP settings in Jotform

If you haven’t set up a custom Sender Email, check out our How to Set up SMTP for a Form guide.

Academy Logo

Introduction to Form Building

Emails

Go to course :Emails
lesson-2 - image
Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

Send Comment:

Jotform Avatar
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Comments:

  • Dan Zuena - Profile picture