L'écran se fige sur le logo après avoir cliqué sur la notification

Mobile Offline
1

Message
l’écran se fige souvent sur le logo quand je clique sur les notifications. obligé de relancer l’application pour reprendre la main.

Platform
iOS

Appversion
2.12.19

Deviceinfo
User Device: Apple - iPhone - Handset - 18.5

Source
Review

App
Jotform

Hi CNA_contact,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I opened your form on my Desktop through Google Chrome, but the form loads without any issue. Take a look at the screenshot below to see my results:

I've gone ahead and cleared your form caches. Can you try it again and see how it goes? If you run into the same issue, you can take a screenshot of the logo you're referring to and send it to us. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.