Can't Upgrade the plan to Monthly only shows Yearly Option

Allo,

J'aimerais upgrader mon compte pour acheter l'option "Argent" mensuel, mais le site ne me le permet pas, il bugg. Je semble seulement pouvoir acheter l'option Argent annuel.

Serait-ce possible de m'envoyer un lien plus direct svp?

Merci!

Hi Amy,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Before I escalate this to our Billing Team, could you also provide your Zip Code if we need to generate a direct payment link for you?

Hi Manilene,

No worries, I'll switch to english!

Here is the zip code : J4H 3L8

Hi Amy,

Thanks for getting back to us. I reached out to our Billing Team so they can create a direct payment link where you can pay for your subscription on a monthly basis.

Once we hear back from them, we will circle back to this thread to let you know.

Hi Amy,

Thanks for patiently waiting. I have received an update from our Billing Team. You can now upgrade to a monthly Silver Plan using this link.

Give it a try and let us know how it goes.

Hi!

The link works, but it's 56,34 $US.

I thought the price was 49$ per month, is it because the taxes are included? What would be the price for a Canadian subscription? 

Hi Amy,

Thanks for getting back to us. I forwarded your question to our Billing Team.

I will circle back to this thread once I receive an answer from them.

Hi Amy,

Thanks for patiently waiting. It appears that the reason why it shows $54.34 is because the price that you are seeing is already added with tax. The $49 that you see on the website is the price of the subscription before tax.

Reach out again if there is anything else we can assist you with.

Hi Amy,

Thanks for getting back to us. Unfortunately, your last reply didn't go through.

Let us know if you have any other questions.

It worked, thank you for your help!!

Where can I download the receipt?

Hi Amy,

Thanks for getting back to us. To check invoices and download them you may follow the steps below:

1. Go to the Account Settings page.
2. Go to the Billing tab.
3. Scroll down a bit and you should be able to see the Invoices section.
4. Click on the View link on each invoice to see their details

We also have a guide about How to download invoices for you to check out.

Reach out again if you need any other help.

Thank you so much!