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timousi18Demandé le 26 août 2023 à 10:39
besoin d'aide pour le payement de mes abonnements
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Mafe_M Jotform SupportRépondu le 26 août 2023 à 11:07
Hi timousi18,
Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I checked your account and you are currently subscribed to a Starter/Free plan. Can you please confirm which subscription payments are you referring to?
Keep us updated and let us know if you need any more help.