Responders are unable to load the information on draft link created

Bonjour,

Apparemment il y a des problèmes sur certains comptes . Des clients rentrent les infos mais ne les retrouvent pas quand ils retournent sur leur formulaire.

Pouvez-vous m'aider ?

Mlle Joachim

message d'un client ;

" Cela fait déjà 2 fois que je sauvegarde mon dossier sur jotform, qui me confirme qu'il est sauvegardé. Quand j'y revient 2 ou 3 jours après, je n'ai plus moyen d'y accéder. Pouvez-vous m'aider?"

Hi Placepourtous,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Is it for this form? Are you pertaining to the draft link that the responders saved? If yes, it would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to move forward with a solution.

Hi Placepourtous,

How is it going? Do you still need assistance with this matter? If yes, please feel free to let us know so we could further check this for you. In the meantime, I will be marking the thread as resolved since we have not received any response from you.

Reach out to us again if you have more questions.

Ok merci, c'était un souci de navigateur côté utilisateur. Souci réglé !